At All Industrial Automation Pte Ltd (“we”, “us”, “our”), we are committed to protecting the privacy of our customers, suppliers, and visitors to our website (“you”, “your”). This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Singapore’s Personal Data Protection Act(PDPA) and other applicable privacy laws.
Information We Collect
We may collect the following information when you use our website or interact with us:
- Contact details: Name, company name, address, phone number, and email.
- Order and transaction details: Product enquiries, purchase history, payment details.
- Website usage data: IP address, browser type, pages visited, and other analytics.
- Marketing preferences: Subscription status to newsletters or promotional communications.
Cookies & Tracking
We use cookies and similar technologies to operate our website, improve performance, remember preferences, and deliver relevant content. You can manage your cookie preferences at any time via your browser settings or the cookie banner on our site.
- Essential cookies – required for core site functionality and security.
- Performance/analytics cookies – help us understand site usage and improve user experience.
- Functional cookies – remember preferences such as language and region.
- Advertising cookies – may be used to deliver relevant ads where applicable.
How We Collect Information
We collect information through:
- Website forms and enquiry submissions.
- Order placement and account registration.
- Cookies and tracking tools.
- Direct communication via email, phone, or in person.
How We Use Your Information
We may use your personal data for the following purposes:
- Processing and fulfilling orders.
- Responding to enquiries and providing customer support.
- Sending important updates about orders, products, or policy changes.
- Sending marketing communications (only if you have opted in).
- Improving our website, services, and product offerings.
- Complying with legal or regulatory obligations.
Legal Basis for Processing (For International Customers)
If you are located in the European Union, United Kingdom, or other regions with data protection laws, we process your personal data based on:
- Your consent.
- Performance of a contract.
- Compliance with a legal obligation.
- Our legitimate business interests.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your personal data with:
- Trusted third-party service providers (e.g., logistics companies, payment processors).
- Regulatory bodies when required by law.
- Our business partners, only where necessary to fulfil your order.
International Data Transfers
As our main office is in Singapore, your personal data may be transferred and stored outside your country of residence. We take steps to ensure that any data transfer complies with applicable laws and maintains appropriate safeguards.
Data Retention
We will keep your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
Your Rights
You have the right to request deletion of your data (subject to legal obligations). For requests, please reach us via our contact us page.
Data Security
We use industry-standard measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Changes or Updates
Any changes or updates will be posted on this page with the revised updated date.