At All Industrial Automation (“we”, “us”, “our”), we are committed to protecting the privacy of our customers, suppliers, and website visitors (“you”, “your”). This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with applicable data protection laws in Singapore, Australia, and other relevant global privacy regulations.
For legal and operational purposes, All Industrial Automation operates through its registered entities: All Industrial Automation Pte Ltd (Singapore) and All Industrial Automation Pty Ltd (Australia).
Information We Collect
We may collect the following information when you use our website or interact with us:
- Contact details: Name, company name, address, phone number, and email.
- Order and transaction details: Product enquiries, purchase history, and payment details.
- Website usage data: IP address, browser type, pages visited, and analytics data.
- Marketing preferences: Subscription status for newsletters or promotional communications.
Cookies & Tracking
We use cookies and similar technologies to operate our website, improve performance, remember preferences, and deliver relevant content. You can manage your cookie preferences at any time through your browser settings or the cookie banner on our website.
- Essential cookies – required for core website functionality and security.
- Performance/analytics cookies – help us understand website usage and improve user experience.
- Functional cookies – remember preferences such as language and region.
- Advertising cookies – may be used to deliver relevant advertisements where applicable.
How We Collect Information
We collect information through:
- Website forms and enquiry submissions.
- Order placements and account registrations.
- Cookies and tracking technologies.
- Direct communication via email, phone, or in person.
How We Use Your Information
We may use your personal data for the following purposes:
- Processing and fulfilling orders.
- Responding to enquiries and providing customer support.
- Sending important updates related to orders, products, or policy changes.
- Sending marketing communications (only where you have provided consent).
- Improving our website, services, and product offerings.
- Complying with legal and regulatory obligations.
Legal Basis for Processing (For International Customers)
If you are located in regions with specific data protection laws (such as the European Union or United Kingdom), we process your personal data based on:
- Your consent.
- Performance of a contract.
- Compliance with legal obligations.
- Our legitimate business interests.
Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Trusted third-party service providers (such as logistics partners and payment processors).
- Regulatory or governmental authorities where required by law.
- Business partners, only where necessary to fulfil your order or service request.
International Data Transfers
As we operate from Singapore and Australia, your personal data may be transferred to and processed in these locations or other jurisdictions. We take appropriate measures to ensure such transfers comply with applicable data protection laws and maintain adequate safeguards.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws.
Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal data, subject to legal and regulatory requirements. To exercise these rights, please contact us via our Contact Us page.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Changes or Updates
Any changes or updates will be posted on this page with the revised updated date.