Get dedicated after-sales support for installation guidance, troubleshooting, repairs, replacements, and spare parts sourcing to keep your operations running smoothly.
For legal and operational purposes, All Industrial Automation operates through its registered entities: All Industrial Automation Pte Ltd (Singapore) and All Industrial Automation Pty Ltd (Australia).
Technical Support
- Assistance with product installation, troubleshooting, and operational guidance.
- Support is available via email, phone, and video call during business hours: Monday–Friday, 9:00 AM to 5:00 PM (Singapore / Australia time zones).
- Our team aims to respond to all support requests within 24 business hours.
Repairs & Servicing
- Repair services are available for selected industrial automation components supplied by us.
- All repairs are carried out by qualified engineers and tested prior to return.
- Turnaround times vary depending on part availability and repair complexity.
Replacement Assistance
- If a part is found to be defective within 30 days of delivery, a replacement may be arranged in accordance with our Warranty Policy.
- If a defect occurs within the 12-month warranty period, repair services will be provided following inspection by our engineers, as per our Warranty Policy.
- For obsolete or hard-to-find parts, we assist in sourcing compatible or equivalent alternatives where exact replacements are unavailable.
Spare Parts Sourcing
- Assistance in sourcing additional or backup parts for critical operations.
- Priority sourcing support for existing customers with ongoing operational or maintenance requirements.
How to Request Support
- Contact us via email or phone with your order details, part number, and a brief description of the issue.
- Our support team will respond with troubleshooting steps or the next course of action within 24 business hours.