Get dedicated after-sales help for installation guidance, troubleshooting, repairs, replacements, and spare-parts sourcing to keep your operations running smoothly.
Technical Support
- Assistance with product installation guidance, troubleshooting, and operational advice.
- Support available via email, phone, and video call during business hours: Monday–Friday, 9:00 AM to 5:00 PM (Singapore Time).
Repairs & Servicing
- Repair services available for certain industrial automation components supplied by us.
- Repairs are performed by qualified engineers and tested before return.
- Turnaround times vary based on part availability and complexity.
Replacement Assistance
- If a part is found to be defective within 30 days of delivery, we can arrange a replacement in accordance with our Warranty Policy.
- If a part is found to be defective within the 1-year warranty period, we will provide repair services after inspection by our engineers, in accordance with our Warranty Policy.
- For obsolete or hard-to-find parts, we can help source compatible alternatives where exact replacements are unavailable.
Spare Parts Sourcing
- Help sourcing additional or backup parts for critical operations.
- Priority sourcing available for existing customers with ongoing maintenance needs.
How to Request Support
- Email or call us with your order details, part number, and a brief description of the issue.
- Our team will respond with troubleshooting steps or next actions.